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Lumatopia Privacy Policy

Last updated: October 27, 2026

This policy explains what Lumatopia stores when you play and why. We never ask for your real name, email address, password or payment details.

What we store

Your game account

  • A random account ID, created the first time you play.
  • Your in-game nickname. The game makes one up for you; you cannot type your own. If you are logged in to Poki, the game shows your Poki username instead, which you set on Poki.
  • Your game progress, such as coins, items, outfits, your home and furniture, quests, collections, playtime and leaderboard results.

Your Poki account (only if you are logged in)

If you are logged in to Poki, Poki gives us an anonymous ID for your account and your Poki username. This lets your progress follow you to other devices. We do not receive your real name, email address or password.

Connection data

When you connect to our game servers, we log your IP address, browser type, the page you came from, the game version and your session. We use this to keep the game running, fix connection problems and stop cheating or abuse. These logs are deleted automatically within 30 days.

Chat

Players can only chat using Poki's ready-made phrases. You cannot type your own messages. Messages are sent live to players in the same world and are not saved.

Data saved on your device

The game saves your settings, tutorial progress and a sign-in token in your browser's local storage. You can clear them in your browser settings. The game does not use cookies.

Ads and statistics

We do not use your data for advertising and we do not share it with advertisers. We do not track you across other websites or apps. The only gameplay statistics we see are anonymous totals, for example how many players finished the tutorial.

How we use your data

We use it:

  • to run the game and save your progress
  • to show your nickname, home and outfit to other players in the same world and on leaderboards
  • to fix bugs and connection problems
  • to prevent cheating and abuse

We do not sell your data and we do not use it for advertising. We share it only:

  • with the companies that host our servers and database, which store it for us
  • when the law requires it

Why we are allowed to use it

  • Your account, progress and Poki account ID: we need them to provide the game you play.
  • Connection logs: our legitimate interest in keeping the game working, secure and fair.

How long we keep it

We keep your account and progress while you play. If an account is not used for 12 months, we delete it and its progress. You can also ask us to delete it sooner. Connection logs are deleted automatically within 30 days.

Children

Lumatopia is made for players of all ages. We do not ask for personal information and we do not knowingly collect it from children. Players cannot type their own nicknames or chat messages: nicknames are made up by the game or come from Poki, and chat is limited to ready-made phrases. If you are a parent and think your child has shared personal information with us, email us and we will delete it.

Your choices

You can ask us to show, correct or delete the data we hold about you. Email [email protected] and include:

  • your in-game nickname
  • roughly when you last played

Changes

If we change this policy, we will update the date at the top of this page.

Contact

Zupga (Volkan Erkut Turan, Türkiye): [email protected]